It's hard to keep your cool when dealing with difficult or angry customers. After all, it's only human to get defensive and fight back-or cave in and give them whatever they demand. What you need instead is a plan.

The guidelines presented in this difficult customer video will help you calm angry customers. Once you bring them around, they're more likely to work with you to find a resolution that solves their complaint yet is fair to your organization.

29 Min, you will have access for one year.

A Certificate of Completion can be earned by scoring 80% or better on all Post-Assessments. A Badge can be earned by scoring 90% or better on all Post-Assessments.

Purchase Includes: This course is good for one year online unless otherwise specified, and restricted to use by one individual. The licenses will become inactive if used by multiple individuals.